FAQ

Product & Materials

What materials are your jewelry pieces made from?
Each product page lists the exact materials, plating, stones, and finishes used for that specific piece.

Is your jewelry suitable for sensitive skin?
Many of our pieces are designed with comfortable everyday wear in mind. If you have a known metal allergy, please review the materials listed on the product page before ordering.

Will the jewelry tarnish?
All jewelry can experience natural wear over time. Avoid prolonged contact with water, perfume, lotions, sweat, and household chemicals to help preserve its finish.

Can I wear my jewelry in the shower?
We recommend removing your jewelry before showering, swimming, exercising, or sleeping to keep it looking its best.

Are necklace and bracelet lengths adjustable?
Many pieces include an extender for a flexible fit. Exact measurements are provided on each product page.

Styling & Sizing

How do I choose the right necklace length?
Compare the measurements on the product page with a necklace you already own, or use a piece of string to preview where the necklace will sit.

Can your pieces be worn together?
Yes. Our jewelry is intentionally minimal, making it easy to layer, stack, and combine without overwhelming your outfit.

Is this jewelry suitable for everyday wear?
No, we are a small business, and out jewelry does not come in gift ready packages at the moment, but in the future we will be providing gift ready packages.

Care

How should I care for my jewelry?
Store each piece separately in a dry place and gently wipe it with a soft, lint-free cloth after wearing.

How should I store my jewelry?
Keep it away from moisture, direct sunlight, and humidity. Separate storage also helps prevent scratching and tangled chains.

What should I do if my jewelry gets wet?
Dry it promptly with a soft cloth and allow it to air-dry completely before storing it.

Orders & Shipping

How long does order processing take?
Orders are usually processed within the timeframe shown on our Shipping Policy page. You’ll receive a confirmation email once your order has shipped.

Do you offer order tracking?
Yes. If tracking is available for your shipping method, you’ll receive a tracking link after dispatch.

Do you ship internationally?
Available countries, shipping rates, and estimated delivery times are shown at checkout.

Can I change or cancel my order?
Contact us as soon as possible. We’ll try to help, but changes or cancellations may not be possible after processing begins.

What if my address is incorrect?
Contact us immediately with your order number and correct address. Once an order has shipped, we may be unable to redirect it.

Returns & Support

What is your return policy?
Eligible items may be returned within the period stated in our Return Policy, provided they meet the listed return conditions.

Can earrings be returned?
For hygiene reasons, earrings may be final sale unless they arrive damaged or defective. Confirm the exact policy before publishing this answer.

What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging so our team can assist you.

What if my package is marked delivered but I can’t find it?
Check around the delivery location and with household members or neighbors, then contact the carrier. If it remains missing, reach out to us for guidance.

How can I contact customer support?
Use the contact form on our website or use the chat option.